Support

Empty the Tank support (content for https://emptythetank.app/support)

Contact

Mail support@impaktfull.com. We answer within a few working days.

What do I need?

• An iPad with iPadOS 17 or later.
• A Bluetooth smart trainer (FTMS). Virtual gears need a Zwift Hub One with the Zwift Cog and a Zwift Click.
• Optional: a Bluetooth heart rate sensor (strap, armband or a watch in heart rate broadcast mode).

My trainer or Click does not show up

• Close the Zwift app and Zwift Companion on every device: a trainer accepts only one controlling app at a time.
• Turn Bluetooth off and on, and check that Empty the Tank is allowed to use Bluetooth in Settings > Privacy & Security > Bluetooth.
• Wake the Click by pressing a button.

Where is my data?

Only on your iPad. Make a backup in Settings > Data > Export backup and keep the .tank file somewhere safe; restore it from the same screen. A backup holds your rides with their heart rate data, so store it somewhere you trust. Deleting the app deletes all its data.

Privacy

Crash reports are off unless you turn them on in Settings > Data. The app also checks emptythetank.app for updates. See https://emptythetank.app/privacy (also in Settings > About).

Empty the Tank is not affiliated with Zwift, Inc.